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Privacy Policy

Last updated: 21 September 2026

1. Introduction

Welcome to Smart Coaching Centre ("SCC", "we", "our", or "us"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartcoachingcentre.com or contact us through our enquiry form, phone, or WhatsApp.

Please read this policy carefully. If you disagree with any part of this policy, you may discontinue use of our website and services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and city/location.
  • Enquiry Information: Details about the courses or services you're interested in and any messages you send us.
  • Chat Logs: If you interact with our AI chatbot, your conversation may be logged for quality and service improvement purposes.
  • Technical Data: IP address, browser type, and pages visited (via server logs) for security and analytics.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide you with information about our courses and services.
  • Contact you via phone, WhatsApp, or email with updates relevant to your enquiry.
  • Improve our website and service quality.
  • Maintain security and prevent fraud.

We do not sell, trade, or rent your personal information to any third party.

4. Data Storage & Security

Your enquiry data is stored securely in our database. We implement reasonable security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

Our website may use the following third-party services:

  • Google Fonts — for typography (subject to Google's Privacy Policy).
  • Font Awesome — for icons (CDN service).
  • OpenAI — for our AI chatbot feature (conversations may be processed by OpenAI's API).

6. WhatsApp & Phone Communication

When you contact us via WhatsApp or phone, your communication is subject to the respective platform's privacy policy (Meta/WhatsApp). We use these channels solely to respond to your enquiries and provide information about SCC courses.

7. Cookies

Our website does not currently use tracking cookies. We may use session-based features for functionality purposes only.

8. Children's Privacy

Our services are directed at children aged 5–16, but our website and enquiry forms are intended to be used by their parents or guardians. We do not knowingly collect personal data directly from children.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw consent for us to contact you at any time.

To exercise these rights, contact us at the details below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website following changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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